Vehicle collection

If your vehicle has been removed from the public highway, the Municipal Towing Service will leave a sticker (triangle) on the ground, indicating which compound your vehicle has been taken to and which documentation will be required to collect it.

You can also locate your vehicle in the following ways:

Enter your vehicle registration number into Vehicle Search.

Send a SMS* to 217010 with the word “grua” followed by a space and the vehicle registration number.

* cost of SMS message 15c (request and reply)

Call +34 937065250**.
** Cost varies according to your telephone service provider.

Fines, with any appropriate discount, can be paid upon collection of the vehicle.

View charges for collecting your vehicle.

Processing

Documentation required when retrieving a vehicle towed due to illegal parking

To collect a vehicle that has been towed due to illegal parking, you need to go to the municipal vehicle compound indicated, taking the following documentation:

Vehicle owner

/

Private / Regular driver as reflected in the vehicle insurance policy
  • Original ID card or passport
  • Driving licence
Legal entity
  • Deed granting the person power as legal representative
  • Original ID card or passport
  • Driving licence
Leasing, rental or hire
  • Original or certified copy of the lease agreement
  • Original ID card or passport
  • Driving licence
Bicycles
  • Bicycle owner’s ID card 
  • Receipt or other proof of ownership of the bicycle

Is not the vehicle owner

/

Private
  • Authorisation signed by the vehicle owner
  • Copy of the vehicle owner’s ID card or driving licence
  • Authorised person’s ID card or passport
  • Authorised person’s driving licence
Legal entity
  • Authorisation signed by the legal representative
  • Company stamp
  • Copy of the ID card of the person giving the authorisation
  • Authorised person’s ID card or passport
  • Authorised person’s driving licence
Leasing, rental or hire
  • Authorisation document signed by the person named in the contract
  • Company stamp
  • Copy of the ID card of the person giving the authorisation
  • Authorised person’s ID card or passport
  • Authorised person’s driving licence

Documentation required when retrieving a vehicle towed due to other offences

To retrieve a vehicle towed for any type of offence other than illegal parking, you must go to the municipal vehicle compound indicated, taking the documentation described under “Documentation required when retrieving a vehicle towed due to illegal parking”. The additional documentation listed below must also be presented:

     • Vehicle registration document
     • Vehicle log book
     • Insurance receipt
     • Driving licence for the type of vehicle you are collecting

The documentation mentioned above MUST be originals and valid at the time the vehicle is being collected.

When collecting a vehicle impounded for offences other than parking, payment cannot be made online.