• At the vehicle pound, you can request access to the vehicle, in order to retrieve your documents and present them at the citizen’s assistance booth.
  • The first 4 hours, from the moment the vehicle enters the pound and always within the same day, are exempt from payment. After 10 hours (up to 24 hours) the one-day fee will be charged.
  • If you have paid online, you get an additional 4 hours free of charge.
  • After 60 days, from the day the vehicle enters the pound, it is considered to be abandoned and the vehicle is scrapped if it is not removed.
  • Once the owner has been notified, they have a period of approximately 30 additional days.
  • Online payment: You can save time by paying online during the same Reclaim Vehicle consultation process 
  • No, if you are a citizen residing in Spain. But it is mandatory to pay the towing service charge.
  • However, if you pay the fine at the same time you collect your vehicle, and if you are still within the voluntary payment period, you qualify for a 50% discount.
  • Non-residents in Spain are required to pay the fine when reclaiming their vehicle, with a 50% discount, provided they are still within the voluntary payment period.
  • No. Appeals are made to Barcelona City Council or at the District offices.
  • At the pound where you process the vehicle's reclamation, you can request the required forms and the addresses where you can present or send them.
  • For various events, public works, sporting or leisure events in the City of Barcelona, the City Council has the power to move any vehicles or objects that are necessary for the performance of the events, according to the Municipal By-Laws 
  • First you have to apply to the District Council offices for the corresponding permission to occupy a public spaces.
  • Subsequently, with the permission already granted, you will have to go to one of the municipal vehicle pounds, and there they will take the corresponding payment, depending on the vehicles to be moved by the towing service.
  • Finally, once the movements have been made, they will give you the definitive invoice, based on the time spent and the vehicles moved.
  • If the vehicle you no longer want is parked in the street, you can surrender it to the City Council instead of abandoning it, and we will take care of everything, free of charge, including scrapping and de-registration with the Directorate General of Traffic. Vehicle surrender.
  • If you have surrendered the vehicle to Barcelona City Council for its destruction and you want to request the T-Verda card, you have to apply for the Certificate of Destruction. You can request this at the time of surrendering the vehicle to the Municipal Pound. You can also carry out the procedure in person at the B:SM Citizen Attention Points by appointment, by calling the Municipal Towing Service's helpline (937065250) or writing to the email address abandonaments@bsmsa.cat.
  • The certificate of destruction may be collected at Municipal Vehicle Pounds within 15 days of the application. 
  • For more information on the requirements and processing of the T-Verde card , consult the AMB website.
  • If your vehicle has been deposited in a specific vehicle pound, you will need to submit your claim to that pound.
  • If it has been moved due to an event, you can file your claim with any of the municipal vehicle pounds.
  • You have five days to make the claim from the time of removal / movement.
  • Our Badajoz and Joan Miró vehicle pounds have lifts to the citizen service areas. At the Sant Genís vehicle pound, our staff will help you to access the citizen service area.