What do I do if the municipal towing service has removed my vehicle?
In order to reclaim your vehicle, you must follow these steps:
- Enter the registration number
of your vehicle in the search box. - You will receive information
on the vehicle pound it is in and the amount you will need to pay to reclaim it. - Online payment
Paying online will save you time and give you an additional 4 hours’ free storage. - Documentation
Attach the legally required documents in order to expedite the process. - Payment at the vehicle pound
You can have the option of paying at the ticket booth or an ATM (owners only)
Advantages of paying online
-
You will avoid the queues -
You don't have to go to the ticket booth -
This will allow you to attach the documents needed to reclaim your vehicle -
You get 4 hours’ additional free storage in the vehicle pound from the moment payment is made online
Documentation for reclaiming a vehicle towed away because of a parking violation
Go to the indicated municipal depot, providing the following documents, according to your situation:
Owner of the vehicle
- ID card or equivalent
- Driving licence
- ID card or equivalent
- Driving licence
- Written statement designating you as a proxy
- ID card or equivalent
- Driving licence
- Original or certified copy of the rental agreement
- ID card of the owner
- Purchase receipt or document proving ownership
Not the owner of the vehicle
- Authorisation signed by the owner
- Photocopy of the owner's ID card or driving licence
- ID card and driving licence of the authorised person
- Authorisation signed by the proxy with the company stamp
- Photocopy of the ID card of the person authorising its use
- ID card and driving licence of the authorised person
- Authorisation signed by the company's owner with the company stamp
- Photocopy of the ID card of the person authorising its use
- ID card and driving licence of the authorised person
Documents for reclaiming a vehicle towed away because of other offences
To reclaim a vehicle towed away because of an offence other than parking, you must go to the indicated municipal vehicle pound, providing the documents described in the previous section "Documents for reclaiming a vehicle towed away because of a parking violation”, and depending on each situation,you must present the additional documents listed below:
- Vehicle registration certificate
- Vehicle log book
- Insurance receipt
- Driving licence for the type of vehicle to be collected
It is absolutely essential that the aforementioned documents are the originals and that they are valid at the time of reclaiming the vehicle. In the case of reclaiming a vehicle towed away because of offences other than parking, paying online is not possible.